Crypto Digital Support ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cryptodigitalsupport.com or engage our cryptocurrency recovery services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
Information You Provide Directly
We collect information you provide when you:
- Submit a case assessment form or contact form
- Communicate with us by email, phone, or WhatsApp
- Engage our recovery services
This may include your name, email address, phone number, country of residence, details of your cryptocurrency loss (including wallet addresses, transaction IDs, and platform information), and any communications you share with us as part of your case.
Information Collected Automatically
When you visit our website, we may collect certain information automatically, including your IP address, browser type and version, operating system, referring URL, pages visited, and time spent on pages. This information is used for website security, performance monitoring, and analytics purposes.
2. How We Use Your Information
We use the information we collect to:
- Assess and process your cryptocurrency recovery case
- Communicate with you about your case and our services
- Coordinate with exchanges, law enforcement, and legal channels on your behalf where you have authorised us to do so
- Respond to your enquiries and provide customer support
- Improve our website and services
- Comply with applicable laws and regulations
- Protect against fraud and abuse
We do not use your personal information for marketing purposes without your explicit consent, and we do not sell your personal information to third parties under any circumstances.
3. Information Sharing
We do not share your personal information with third parties except in the following circumstances:
- With your explicit consent: We share case information with exchanges, law enforcement agencies, or legal advisors only when you have specifically authorised us to do so as part of your recovery case.
- Legal requirements: We may disclose information if required by law, court order, or government authority. We will notify you of such requests where legally permissible.
- Service providers: We may share information with trusted service providers who assist us in operating our website and business, subject to strict confidentiality agreements.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and subject to a different privacy policy.
4. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted transmission (HTTPS), restricted access to case information within our team, and secure storage of all client data.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. For active cases, we retain all relevant information throughout the case lifecycle. After case closure, we retain records for a period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements — typically no longer than seven years.
You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Restriction: Request that we restrict processing of your information in certain circumstances
- Portability: Request transfer of your information to another organisation in a machine-readable format
- Objection: Object to processing of your information for certain purposes
To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
If you are located in the European Union or United Kingdom, you have the right to lodge a complaint with your local data protection authority.
7. Cookies
Our website uses only essential cookies necessary for the website to function correctly. We do not use advertising cookies, tracking pixels, or third-party analytics cookies. The cookies we use include session cookies to maintain form state and security tokens to protect form submissions against cross-site request forgery.
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our contact and case submission forms.
8. International Data Transfers
We serve clients globally. If you are located outside the country where our servers are based, your information may be transferred internationally. We take steps to ensure that such transfers are subject to appropriate safeguards, including contractual protections consistent with applicable data protection laws.
For clients in the European Union and United Kingdom, we ensure that international transfers comply with GDPR and UK GDPR requirements, including through the use of Standard Contractual Clauses where applicable.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us: